Are messages in the chat room will be deleted at some point in time?

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We are thinking what information do we need when it comes to chat messages when we are integrating with Symphony. Our initial plan is to store the chat room id (stream ID) then if we want to pull the messages then invoke below command:

MessageService#listMessages(@Nonnull String streamId, @Nonnull Instant since, @Nonnull PaginationAttribute pagination)

However, will these messages from a chat-room be kept forever or will there be a retention period? If there is retention period, then what is the value for such?

Would you recommend our initial approach or it is better to just save everything on our end though seems redundant to us.

Thank you

  				
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	one year ago

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	one year ago

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					Jun King Minon
				
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Hi Jun King,

Thank you for your question,

Depending on precisely what information you need when storing the 'StreamID' from your point of view - you may want to use the following REST API endpoints with the 'StreamID' to obtain the information:

Chat Room - Infomation = https://developers.symphony.com/restapi/reference/room-info-v3
Chat Room Stream Information = https://developers.symphony.com/restapi/reference/stream-info-v2
Chat Room - Members = https://developers.symphony.com/restapi/reference/room-members

However, should you wish to pull the chat messages from the chat room conversation - you will require the 'MessageID' of each message in the conversation before you can obtain information for it using the GET Message REST API endpoint (https://developers.symphony.com/restapi/reference/messages-v4).

Symphony recommends using the Content Export feature within your Symphony Pod environment to export the Chatroom Conversation Messages via daily exports to an SFTP location - which you can than later import into your back internal systems.

For Symphony pod environments - there is a default data retention period of 12 months for all chat message history - this does also depend on the legal & complaince requirements for each company. Should you wish to store chat messages it would be recommend to use the Content Export feature as mentioned above to back up to your internal systems.

Please let me know you have any additional questions.

Kind regards

 						
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	one year ago

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					Kaosar Ahmed
				
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Thanks for the detailed explanation @Kaosar - the retention period info is really helpful. We are using the Symphony BDK 2.0 for Java and not using REST APIs directly so looking at the method signature I posted in the question - it just asks for the StreamID.

In any case, just a minor question - is this content export Content Export feature available to be used via BDK? Thanks

— Jun King Minon one year ago

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one year ago